IT Support Specialist

Join Our Team as an IT Support Specialist at NEXT We are excited to announce an opening for a skilled IT Support Specialist to join our dynamic team at NEXT. In this critical role, you will provide technical support to our staff, troubleshooting hardware and software issues to ensure smooth operations across the organization.

Role Overview The IT Support Specialist will be responsible for responding to technical inquiries, resolving IT problems, and providing exceptional support to ensure all employees can perform their duties efficiently. You should possess strong technical skills, excellent communication abilities, and a dedication to resolving IT issues promptly and effectively.

Key Responsibilities

• Provide technical support for hardware and software issues, including troubleshooting, diagnosis, and resolution.
• Respond to IT support tickets and assist users in resolving technical problems via phone, email, or in-person.
• Install, configure, and maintain computer systems, software applications, and network equipment.
• Perform regular maintenance and updates on hardware and software to ensure optimal performance and security.
• Assist in the onboarding process for new employees by setting up workstations and providing necessary training on IT resources.
• Document and maintain an inventory of IT assets, licenses, and warranties.
• Collaborate with other IT team members to identify and implement improvements to IT processes and procedures.
• Provide user training and support on various software applications and tools to enhance productivity.
• Monitor and manage IT support metrics to ensure timely resolution of issues and high levels of customer satisfaction.
• Stay current with emerging technologies and best practices in IT support and troubleshooting.

Requirements

• Associate's degree in Information Technology, Computer Science, or a related field; or equivalent experience.
• 2+ years of experience in IT support or a related role.
• Strong technical skills with proficiency in Windows and Mac operating systems, as well as common software applications.
• Experience with network configuration and troubleshooting, including routers, switches, and firewalls.
• Excellent problem-solving skills and the ability to troubleshoot hardware and software issues effectively.
• Strong communication skills, with the ability to explain technical concepts to non-technical users.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Ability to work independently and collaboratively in a fast-paced environment.
• Certifications such as CompTIA A+, Microsoft Certified IT Specialist (MCITP), or similar are a plus.

Benefits and Perks

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company matching contributions.
• Generous paid time off, including vacation and personal days.
• Opportunities for professional development and training.
• A collaborative work environment that values teamwork and innovation.

Our Culture at NEXT At NEXT, we are committed to creating an inclusive and supportive work environment. As an IT Support Specialist, you will play a vital role in ensuring our staff can work effectively and efficiently with the technology they need. If you are passionate about technology and enjoy helping others solve problems, we invite you to apply and become a part of our team at NEXT.

Why You Should Join NEXT Joining NEXT means becoming part of a forward-thinking organization that values your expertise and supports your professional growth. We provide you with the resources and training necessary to excel in your role as an IT Support Specialist.

Equal Opportunity Employment Statement NEXT is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and walks of life to apply and join our team.